FAQ & SHOW TIMINGS

CONCERT TIMINGS
Please note that all times are subject to change without notice.

The gates will now open at 2pm to allow for an increased level of security searches. You can find out more here: LoveMusicLive.org/security/

What time will it finish?
The concerts will finish no later than 10.30pm.

What should I wear?
Casual wear – bring warm clothes for the evening. Please note the grass may be damp or muddy if there has been a large amount of rain; waterproof shoes may be a good idea.

Can I bring a picnic?
Yes, you may bring your own picnic into the concert arena. Please do not bring tables but, as this is a picnic concert, it is fine to bring blankets and folding chairs.

Please do not bring alcohol into LoveMusicLive. There will be a fantastic Pimms tent and a well-stocked bar. Please dispose of your rubbish in the designated areas. This is to protect the wildlife and ensure a pleasant environment for all concert goers.

What about my rubbish?
LoveMusicLive cares deeply about reducing waste and in particular avoiding landfill usage. There will be numerous bins around site and these will be labelled as to what should be placed in them in order to maximise the recycling opportunities. It would help us enormously if you could minimise the packaging you bring onto site, and take some of your rubbish home with you to dispose of there.

I purchased a picnic hamper in advance – where do I need to collect this?
There will be a collection point within the concert site, please see the site map here.

Can I bring a gazebo?
Out of consideration for other concert goers, gazebos and tents are not allowed.

Is there food available to buy?
Yes, good quality hot food is available and there will be a fully stocked bar, please see our Show Information page for further details.

Can we bring lanterns?
For your own safety and to preserve the plants and trees at the Pitch, any naked flames such as lantern lights, barbecues, and barbecue candles are not permitted.

Can I bring a camera?
You can bring any camera to the LoveMusicLive summer concerts for your personal use, except those with a detachable lens (such as SLR or DSLR cameras).

Are there baby changing facilities at LoveMusicLive?
Baby changing facilities are located at the entrance by the loos

How do I get in?
You may enter via the front entrance on Totteridge Green. For customers collecting tickets, please go to the ticket office at the entrance on Totteridge Green – further details can be found below under the ‘Tickets’ section (below).

What is the Pavilion Enclosure?
The Pavilion Hospitality Enclosure is an area within the reserved enclosure that is accessible exclusively to customers who have purchased The VIP BBQ package. Please see the site map here for further details. As per the Reserved Enclosure, the capacity of this area is set at a higher meterage per head than the general viewing area so affords each individual some extra space to enjoy.

How can I get in contact?
Please get in touch via our ‘Contact’ tab – click here.

What if I have any questions once I’m inside the concert?
There will be a customer information point in the concert arena where staff will be available to answer any questions/queries.

ADVERSE WEATHER
What if it is raining on the night – will the concert be cancelled?
The performers are on a covered stage and the concert will go ahead. Only in extreme conditions, and where a question of health and safety is involved, would the concert be cancelled. Please ensure you bring adequate clothing for the weather conditions.

Will I get a refund?
No refund will be given if a concert is started but later abandoned. If a concert is abandoned due to Lockdown, before the start of the concert, you will receive a replacement ticket for the same band when we are allowed to reopen next summer 2022.

VIP TICKETS
When will I receive my ticket?
 It is common for tickets to arrive up to and within two weeks of an event taking place. If you do not receive your ticket within five days of the event, we would suggest contacting us directly. 

There are many fraudulent ticketing sites. Please ensure that you buy tickets only from our website. If you have any questions about the validity of a ticket seller, please contact us via the contact page before making your purchase.

Are there tickets available for children?
Children are very welcome at LoveMusicLive, although they must be accompanied by an adult who holds their own valid ticket. Children aged 12 to 15 years old (inclusive) need to have a child price ticket. Children aged 16 will be required to purchase a full price ticket. Children under 11 do not require a ticket. Please keep your children close and be aware that amplified noise presents a danger to vulnerable hearing, so we would strongly recommend that you bring hearing protection for your children.

Ticket information at the event

Please note, if you are a VIP customer you will need to enter the event via the VIP entrance on Totteridge Green . VIP customers who need to collect their tickets will be able to do so from the box office at this entrance. There will be a separate VIP entry lane for you to use at the entrance VIP package customers (The Pavilion BBQ ) will need to collect their tickets from the box office. Once you have done this, you will need to proceed to your designated location.

RESERVED ENCLOSURE
What is the Pimms Performers Reserved Enclosure?
The Reserved Enclosure is a separate area that gives you the opportunity to be at the front half of the viewing area, along with access to a separate bar. Please see the site map here for further details. The capacity of the Reserved Enclosure is set at a higher meterage per head than the general viewing area so affords each individual some extra space to enjoy a picnic in comfort.
You can purchase a Reserved Enclosure ticket from our Tickets page.

Are seats provided in the Reserved Enclosure?
No seating, tables, rugs or reserved space are provided in this area. It is a first come, first served space basis. Patrons can purchase food at the event, pre-order a hamper for collection on the evening or bring their own picnics.

What will the view of the stage be like from the Reserved Enclosure?
The Reserved Enclosure is at the front of the arena, off to the side of the stage. The stage and the screens showing the concert will be within direct viewing distance. The dance area at the front of the stage can also be directly accessed.

DISABLED ACCESS
For all information regarding access at LoveMusicLive, please see our Accessibility page here.

AGE RESTRICTIONS
Children are very welcome at LoveMusicLive, although they must be accompanied by an adult who holds their own matching valid ticket. Children aged 11 to 15 years old (inclusive) need to have a child price ticket . Children aged 16 will be required to purchase a full price ticket. Children under 11 do not require a ticket. Please keep your children close and be aware that amplified noise presents a danger to vulnerable hearing, so we would strongly recommend that you bring hearing protection for your children.

A “challenge 25” policy will be operated at all the bars, shops and structures where alcohol can be obtained, so if you are lucky enough to look under 25 you will be asked to present your acceptable form of ID at the bar.
Acceptable forms of ID are Passports, Driving licence or the government’s proof of age scheme card – www.pass-scheme.org.uk. If you do not have ID when challenged, you will not be served alcohol.

NOISE RELATED ISSUES
Why do you have to make noise before the concerts start? Why do you have to sound check?
We have to test that the equipment is properly set up so that a balance can be achieved between the different sounds of the performers – for example vocals, drums etc. Part of the reason a sound check is so necessary is that this “balancing out” ensures the actual sound at the concert does not get too high or loud.

For how long will the sound checks last?
We try to keep them to an absolute minimum.

Sound checks will run during the afternoons of concert week from approximately 2pm to 6pm – but will not be continuous during this time.

The sound checks are in two parts – the first, known as a “line check” checks the individual components of the system. The sound check itself is when the band’s combined sound is checked.

Please check back for the helpline number – this will be published before the concerts begin. We address all feedback after each concert day and will endeavour to respond to you as quickly as possible.

We are using the latest state-of-the-art sound system, which has been proven on other London sites to reduce noise overspill.